Terms and Conditions

  1. Sales of L.K.Bennett Gift Cards made via the link from www.lkbennett.com ("Website Sales") are managed by The Voucher Market Ltd ("TVM") at First Floor, Buckhurst House, 42-44 Buckhurst Avenue, Sevenoaks, Kent, TN13 1LZ, registered in England with Company No. 09281949
  2. Gift Cards purchased via Website Sales can be purchased in £ sterling with a minimum value of £10.
  3. Payment can be made via VISA or MasterCard debit or credit card. Payment can also be made by cheque, which is subject to clearing which can take up to ten working days. Cheques must be made payable to The Voucher Market Ltd and sent to the address above.
  4. Each transaction is subject to various fraud checks and TVM reserves the right to refuse an order if the payment is subject to additional verification or scrutiny or for any other reason, without providing explanation.
  5. Gift Cards ordered through Website Sales will be sent to the delivery address stated on the individual order. Deliveries will be made using, Registered Signed For or Special Delivery via Royal Mail, as specified on the Order. Orders sent by Registered and Special Delivery will require a signature on arrival. Refunds may be available from the Royal Mail for non-delivery of Special Delivery Orders.
  6. L.K.Bennett Gift Cards will normally be despatched within three working days unless a specified later delivery date is requested, however, during busy periods despatch can take up to 7 working days. Orders sent by Special Delivery will be delivered before 1pm the next working day. Orders must be placed and paid for by 2pm to qualify for Special Delivery. Where possible TVM will try to meet all delivery requirements but neither TVM nor L.K.Bennett shall be liable for any loss incurred either directly or indirectly by failure to meet the requested delivery date. 'Loss' in this instance includes any loss of profit, costs, damages, charges, other expenses, consequential losses and non-financial losses.
  7. Risk will pass to the customer upon delivery and title will pass upon receipt of payment in full. Neither TVM nor L.K.Bennett has any liability for lost, stolen or damaged Gift Cards once risk has passed to the customer at time of delivery.
  8. Refunds will not be given on the purchase of a L.K.Bennett Gift Card. 
  9. Once your payment has been received your order can only be cancelled by contacting L.K.Bennett customer services on +44 (0) 333 577 9900.
  10. TVM is not directly linked to L.K.Bennett or any L.K.Bennett company and TVM cannot take responsibility for products and services offered by L.K.Bennett or L.K.Bennett companies. In addition, L.K.Bennett shall not be responsible for services offered by TVM and its associated companies.
  11. The collection and management of your credit card data and personal information which is collected, processed and managed is solely used to authorise payment and is not held by TVM or L.K.Bennett.
  12. Gift Card quantities should be checked immediately upon receipt. Any discrepancies must be notified immediately to L.K.Bennett Customer Service by calling +44 (0) 333 577 9900. Neither TVM nor L.K.Bennett can be held responsible for any shortage or loss of any Gift Cards not notified to TVM within seven working days of delivery or the specified delivery date in respect of lost cards.
  13. Payment is taken at the time of purchase of the Gift Card. Cleared payment is required prior to the despatch of orders. Your credit/debit card statement will read " The Voucher Market Ltd TVM cannot be held responsible for failure to meet its service obligations when any failure is brought about due to a cause totally beyond its reasonable control, for example: acts of God, trade disputes; governmental intervention, fire, flood, and disruption to computer and IT infrastructure.
  14. Breach of these terms and conditions by you will entitle TVM and/or L.K.Bennett to seek the appropriate legal remedy available for injunction, damages or otherwise.
  15. Whilst the contents of the gift card website are checked for accuracy, TVM cannot be held responsible for omissions or errors or any statements made on the site. Nor is TVM responsible for any losses incurred if information is used from the website or if accessing the site may result in viruses to your computer equipment.
  16. The images on the website including trademarks can only be used with the permission of the owner.
  17. As a UK registered company any disputes with TVM and/or L.K.Bennett will be subject to resolution under English Law and subject to the exclusive jurisdiction of the courts of England and Wales.